Legitimacy & reliability
Campaigns & offers
Website and troubleshooting
Payments and fees
Customs clearance & cancellation
Order & delivery
Returns & refunds
We are looking forward to becoming a global e-commerce giant. We strongly believe that our customers are the ones who made Ubuy a successful cross-border shopping platform and disappointing a customer will cost us a lot. We are now a world-renowned cross border shopping portal trusted by millions of shoppers around the Globe.
Ensuring 100% customer delight for everyone who shops with us is our moral responsibility. We use advanced encryption systems in our payment process to ensure complete safety and protection for our valuable customers. In the case of any unlikely event of customers receiving an incorrect or damaged product, they will get a full refund, as per Ubuy policy.
You can trust Ubuy any day and be assured that your trust with us is really valuable for us and the money you spend is in safe hands. We are learning and growing each day to become better and more efficient in the days to come.
Thank you for all the support you have provided us over the years. We really value and appreciate that and will continue to provide better services every time you shop with us.
All the communications between the Ubuy website and your browser are encrypted since it is an HTTPS site and S stands for secure. The product rates offered by this site is highly competitive and you will find various types of deals and special discounts being offered during holidays, festivals and popular occasions, etc. It does charge money for freight and customs charges according to the customs policy of each particular country. Ubuy is a growing company and is getting better and better by learning from its experiences and making necessary changes.
Happy customers have also given positive reviews about Ubuy, on reliable sites like Trustpilot, Google Shopping, etc. The customer service team at Ubuy works 24/7 to ensure the smooth delivery of services. Customers can get a full refund in case of any product damage or unavailability according to the company return and refund policy. Ubuy ships its products from 8 international warehouses located in the UK, USA, Japan, China, Hong Kong, Korea, and Kuwait. It sells products from top global brands to ensure that the customers have a wide variety of international brands and product choices; while using DHL services to provide efficient timely delivery.Hong Kong, Korea, and Kuwait.
Yes, it is safe to buy from Ubuy, since it is a legit eCommerce store operating in more than 180 countries. It has been successfully delivering millions of products to customers around the globe since 2012. Many of our customer reviews on websites like Trustpilot have been positive while sometimes customers do face certain issues and we solve it ASAP.
We try our best to handle every order with the utmost dedication and passion. The initial days were challenging but we have expanded our team and modernized our systems with cutting-edge technologies to overcome those challenges.
Ubuy ships products from its 8 international warehouses located in the UK, USA, Japan, China, Hong Kong, Korea, and Kuwait. Some common issues that cause a delay in delivery are due to some of the reasons given below.
Flight delays, bad weather, national holidays, customs clearance procedures, complex international payment procedures, technical issues like website overload, etc. We are always ready to handle such events and ensure a smooth operation even if it results in a slight delay.
Use of Latest Secure Technologies
The Ubuy website runs on HTTPS which is a more secure version since all communications between your browser and the website are encrypted and the transactions are more safe and secure. All your personal information is kept confidential and is protected by secured networks.
Critical information is only accessible to a limited number of people, who have special access rights. In addition, the information is encrypted via Secure Socket Layer (SSL) technology and the website is scanned on a regular basis. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Delivery Protection and Refund
We do believe in ensuring 100% customer delight for anyone who shops with us. Our payment process is online and your money is safe with us since we use advanced encryption systems. In the unlikely event of an incorrect or damaged product, you will get a full refund as per the criteria.
For complete information please visit our website. If you have any doubts and queries please feel free to contact us at any time at firstname.lastname@example.org. We are always ready and happy to help you have the best experience with us.
Campaigns and Offers
You need to enter your coupon code in the correct field at the cart page. Please make sure that no additional spaces are added when you paste code.
Coupon code is applicable only on product price, not on shipping charges and custom fees.
We recommend that you visit this page on a regular basis to get the latest information regarding the cookies we use on our website.
What is a cookie?
Persistent cookies remain on your device for the period of time specified for each cookie or until you manually delete the cookies from your device.
Session cookies are stored during the period there is an active web browser session. Session cookies are normally deleted when you close your web browser.
First-party cookies are set by the website that you are browsing (e.g. cookies placed by our domain, i.e. Ubuy.com.kw).
Third-party cookies are cookies that are set by a domain other than that of the website being visited by you. If you browse a website and another entity sets a cookie through that website, this would be a third-party cookie.
Can I withdraw my consent?
Yes. If you wish to withdraw your consent, you will need to delete the cookies stored on your device in your web browser settings. Moreover, if you wish to prevent that cookies are stored on your device, you need to change your web browser settings to disable cookies. Please note, however, that if you choose to disable cookies, the website may not work properly or at all.
Please try to clear the cookies in your browser before you place the order.
- 1. Go to Tools
- 2. Clear history
- 3. Clear cookies
- 4. Afterward, please restart/refresh your browser.
*This path might be slightly different depending on the browser you use. If you still cannot place your order, please contact support.
All the delivery addresses are recorded in the order history and verified before delivery by our respective departments.
If the system detected any transaction as fraud, we verify the transaction by taking some details from buyer and if authentication failed in verification then the transaction will be canceled and refunded within 7 working days.
2. SSL Certificate can be verified by the following https://www.ubuy.com.kw Our SSL Certificate is provided by GeoTrust Inc, refer to http://www.geotrust.com for more details.
3. All our payment transactions are done on the provider website, which are well known and authorized providers.
Non fulfilled products are those products for which sellers belong to out of US. And that is why such products take a minimum of 10 days and upto 40 days in delivery. We do expedite the deliveries as soon as we receive them from the sellers.
a.) If the shipment has been created/processed from the seller: Partial shipping fees will be deducted and rest of the amount will be refunded.
b.) If the shipment has not been created/ processed by the seller, Full refund will be processed.
c.) If the shipment left for your country, we cannot cancel your order.
An order payment consists of the Product price, shipping price, and customs duty amount but for some countries, Ubuy is not charging the customs duty upfront, indeed that country customs department can ask for the customs duty payment.
Hence, you will have to make the payment for the same to clear the shipment from the customs.
In case, if you have already paid customs duty to Ubuy then we request you to not pay again.
If you are requested to pay again then please contact us immediately
1. If the shipment has been created/processed from the seller: Partial shipping fees will be deducted and rest of the amount will be refunded.
2. If the shipment has not been created/ processed by the seller: Full refund will be processed.
3. If the shipment left for your country, we cannot cancel your order.
For some countries, customs charges are not collected upfront, consignee needs to pay customs fees at the time of delivery.
For DAP shipments, the consignee is responsible for paying customs charges, arranging required documentation and clearing the shipment from customs.
For DAP shipments, the consignee is responsible for paying customs charges, arranging required documentation and clearing the shipment from customs. In case, consignee failed to provide required documents requested by the customs authority then the shipper would not be liable for any refund.
*Not fulfilled products are not covered under above shipping time frame. Such products take a minimum of 10 days and up to 40 days in delivery. We expedite the deliveries of such products as soon as we receive them from the sellers.
For DAP shipments, the delivery time will vary depending upon the completion of customs clearance.
2. In case, if you did not receive your order within 60 days from purchase date, please contact us immediately.
3. We might not accept the concern if received beyond this timeframe.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any product not in its original condition is damaged or missing parts for reasons not due to our error.
Points to remember:
1. If you received a damaged product then you have to inform the shipping company within 3 days from the day it was delivered.
2. Please make sure that all returned products are packed securely to prevent any loss or damage during transit.
1. Products not in the same condition as received.
2. Specific categories like innerwear, lingerie, Beauty products, perfumes/deodorant, pants, socks and clothing freebies, grocery & gourmet, Jewelry and Pet Supplies etc.
3. Products which have been used or installed.
4. Products with tampered or missing serial numbers.
5. Products with missing labels or accessories.
6. Digital products.
7. The DAP shipments cannot return until the customs clearance is complete.